Fulfillment

Your storefront can offer delivery or pickup fulfillment options. Depending on your business needs, the following fulfillment options are available:

• Delivery

  • Full service shopper delivery. The standard fulfillment model that leverages Instacart shoppers to pick and deliver orders.
  • Partner pick delivery only. Retailer associates pick and stage orders in a dedicated staging area, so that Instacart shoppers can deliver them.

• Pickup

  • Full service shopper pickup. Instacart shoppers pick and stage batched orders in a dedicated staging area. Retailer associates run the orders to the curbside pickup area.
  • Partner pick pickup. Retailer associates pick and stage orders in a specified staging area. Retailer associates also run the orders to the curbside pickup area.

Depending on the fulfillment options you implement, customers can choose to have their order delivered, or to pick up their order. After your customer places an order, the order status page provides live updates to your customers while their orders are being fulfilled. After fulfillment, customers receive their finalized receipt by email. They can also rate the order, adjust their tip, and report any issues.

Use this section to learn about the order status page, delivery and pickup flows, and after fulfillment options.