Share tickets
Tickets are shared with all users of your organization by default. You can also directly share tickets with specific users to send email notifications about tickets that might need their attention.
Before submitting the request, the reporter can mark the ticket as Private Request to prevent it from being shared with all users of your organization.
To directly share tickets, perform one of the following actions in the Enterprise Service Desk:
- When creating a ticket, add the desired organization in the Share with field.
Before submitting the request, the reporter can mark the ticket as Private Request to prevent it from being shared with all users of your organization.
In an existing ticket, add the desired users or organizations in the Shared with field.
In the Description or Comments sections, mention users. If the Participant added notification is enabled, these users will be notified. Participants receive the same notifications as the reporter and can turn off notifications at any time.
If you cannot find the desired user to share the ticket with, add the information as a comment on the ticket, and the assignee will help you with adding the user.