Instacart Enterprise Technical Support
The Instacart Enterprise Technical Support team supports Instacart's enterprise customers. Enterprise customers are retailers and advertisers who use Instacart Platform technologies in their e-commerce solutions. The Instacart Enterprise Technical Support team handles technical concerns, tasks, questions, and feedback about Instacart Platform technologies.
Supported products
The team supports the following Instacart Platform products:
- Instacart Storefront
- Instacart Storefront Pro
- Instacart Platform Portal
- Instacart Ads (Ads Manager API/UI)
- Carrot Ads (publisher/retailer)
- Catalog
- Connect API
- Instacart Developer Platform API
- In-store Associate App
- Caper
If you don't see the product you need help with, you can still submit a request and we will forward it to the correct team within Instacart.
Support tools
The team provides support with the following tools:
- Enterprise Service Desk. Use this tool to request and manage support requests. For more information, see Request technical support.
- Instacart Platform Status page. Use this page to stay informed about ongoing incidents and upcoming maintenance events and to subscribe to updates. For more information, see Subscribe to updates to the status page.
To request access to these tools, submit a request. For more information, see Manage user access to support tools.