Manage users access to support tools
You can request to add or remove access for users from your organization to the Enterprise Service Desk and other tools. New users will receive an email invitation to set up their account.
Add or remove users
To add or remove users' access for the Enterprise Service Desk and other tools, such as the Instacart Platform Status page, submit a request.
Log in to Enterprise Service Desk.
Start a request and select Task.
Select the task type Access Request to Service Desk and other tools.
In the description, add the following details for each person whose access needs to be changed:
- Name
- Email address
- Action, that is, add user or remove user
The new users will receive an email invitation to set up an Enterprise Service Desk account.
Set up an Enterprise Service Desk account
Set up your Enterprise Service Desk account so that you can create and manage support requests. New users will receive an email invitation to set up an account. If you did not receive an invitation, contact your Instacart representative.
Check your email for an invitation with the subject Welcome to Instacart Enterprise Technical Support.
Click the sign-up link in the email to start the setup process.
Enter your full name and password.
Click Sign up.
When your account is set up, log in to the Enterprise Service Desk.
You can now use Enterprise Service Desk to perform the following actions:
- Submit and manage requests. For more information about requesting technical support, see request types and common fields.
- Find and export tickets for reporting/analysis.
- Create views for quick access to tickets using filters.