📄️ Alcohol compliance
The legal requirements for alcohol sales and delivery vary across regions. Retailers and Instacart must ensure that they are in compliance with these laws. Instacart has a compliance service which is used by all Instacart platforms, including Instacart Connect. When a cart or order contains alcohol, the request goes to the compliance service, which identifies the region and runs the compliance check.
📄️ Data privacy
The customer data sent to Instacart Connect is provided by the retailer. Instacart and the retailer form an agreement about how the data can be used by Instacart. For more information, contact your Instacart Connect Account Manager and their legal partner.
📄️ Over-the-counter medication
Over-the-counter medication can be fulfilled through Instacart Connect provided the medication does not contain a prohibited controlled substance. When an order contains over-the-counter medication, the request must contain the customer's date of birth and not exceed the maximum quantity.
📄️ Privacy policy and terms of service
Connect partners must communicate the Instacart Terms of Service to their customers. The policies must be linked so that customers can easily access them as part of the checkout page or existing fulfillment disclaimer. If a direct link is not possible, discuss other alternatives with your Instacart Solution Architect. For example, you might choose to display the linked ToS within an iFrame so that customers can read the Instacart documents while remaining on your site. Retailers should not be publishing these terms directly on their site and instead should just be linking to our site as part of their experience.