Alcohol compliance
The legal requirements for alcohol sales and delivery vary across regions. Retailers and Instacart must ensure that they are in compliance with these laws. Instacart has an internal compliance service that is used by all Instacart solutions, including Instacart Connect. When a cart or order contains alcohol, the request goes to the compliance service flow, which identifies the region and runs the compliance check.
Data privacy
The customer data sent to Instacart Connect is provided by the retailer. Instacart and the retailer form an agreement about how the data can be used by Instacart. For more information, contact your Instacart Connect Account Manager and their legal partner.
Over-the-counter medication
Select over-the-counter medication can be fulfilled through Instacart Connect in select markets and for select retailers, provided the medication does not contain a prohibited controlled substance, and is not pseudoephedrine or ephedrine, which Instacart does not currently deliver in the United States. The requirements on this page may also apply to age-restricted over-the-counter products, such as dextromethorphan (DXM) products, nicotine replacement therapy (NRT), and, in some regions, diet pills and weight-loss or muscle-building supplements. When an order contains over-the-counter medication, including age-restricted medication, the request must contain the customer's date of birth and not exceed the maximum quantity.