Order changes

After an order is created, the order can be updated, rescheduled, or cancelled. The ability to change an order depends on when in the lifecycle the change occurs. The following tables describe which changes are allowed and who can make them.

Before a shopper is assigned

After an order is created, but before a shopper is assigned to the order, any of the roles can make the following changes.

Change Type	Retailer Support	Instacart Support	Customer
Cancel the order	✅	✅	✅
Add items	✅	✅	✅
Remove items	✅	✅	✅

Before picking starts

After a shopper is assigned, but before the shopper starts picking items, the following changes are permitted by the specified roles.

Change Type	Retailer Support	Instacart Support	Customer	Shopper
Cancel the order	✅	✅	❌	❌
Reschedule the order	❌	✅	❌	❌
Add items	✅	✅	✅	❌

After picking has started

After the shopper starts picking items, but before the shopper checks out, the following changes are permitted by the specified roles.

Change Type	Retailer Support	Instacart Support	Customer	Shopper
Cancel the order	❌	✅	❌	❌
Reschedule the order	❌	✅	❌	❌
Add items	❌	❌	✅ *	✅
Replace items	❌	❌	✅ *	✅

*= A customer can make this change by chatting with their shopper.