Order Status page
The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. The page contains the list of items, a map, the shopper's name, and delivery details.
Instacart hosts the Order Status page. You can customize colors and add your logo to the top of the page. Each customer gets a unique link to an Order Status page for their order. You can choose to include this link in the customer notifications sent by Instacart. To configure the page or discuss alternative hosting arrangements, contact your Instacart Connect representative.
Status changes
The following table describes the statuses and any actions that the customer can perform from that status page:
| Status/page title | Description | Possible actions |
|---|---|---|
| We got your order | Contains the list of items in the order. | Add or edit items until shopping starts. |
| Shopping in progress | Contains the list of items divided into found, replacements, in progress, and refunded. | Review changes. |
| Review replacements | Prompts customers to review changes before checkout. | Review changes. |
| Shopping complete | Indicates that the shopper has finished shopping and paid for the items. | None |
| Out for delivery | Maps the location of the shopper while the shopper is in transit. | None |
| Delivered | Confirms that the order was delivered to the address provided. | None |
Example
For example, the following image shows an order in the Shopping in progress status.
