Skip to main content

Order changes

After an order is created, the order can be updated, rescheduled, or cancelled. The ability to change an order depends on when in the lifecycle the change occurs. The following tables describe which changes are allowed and who can make them.

Before a shopper is assigned#

After an order is created, but before a shopper is assigned to the order, any of the roles can make the following changes.

Change TypeRetailer SupportInstacart SupportCustomer
Cancel the orderโœ…โœ…โœ…
Add itemsโœ…โœ…โœ…
Remove itemsโœ…โœ…โœ…

Before picking starts#

After a shopper is assigned, but before the shopper starts picking items, the following changes are permitted by the specified roles.

Change TypeRetailer SupportInstacart SupportCustomerShopper
Cancel the orderโœ…โœ…โŒโŒ
Reschedule the orderโŒโœ…โŒโŒ
Add itemsโœ…โœ…โœ…โŒ

After picking has started#

After the shopper starts picking items, but before the shopper checks out, the following changes are permitted by the specified roles.

Change TypeRetailer SupportInstacart SupportCustomerShopper
Cancel the orderโŒโœ…โŒโŒ
Reschedule the orderโŒโœ…โŒโŒ
Add itemsโŒโŒโœ… *โœ…
Replace itemsโŒโŒโœ… *โœ…

*= A customer can make this change by chatting with their shopper.