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Request technical support

Contact Instacart Enterprise Technical Support by using our Enterprise Service Desk. Follow the online prompts to submit your request.

All requests are tracked to ensure that we can trace actions taken by teams across Instacart.

  • Enterprise Service Desk: Available 24/7
  • Business Hours: 9:00AM to 5:00PM EST

Help us to help you. Select a support type and product, and then provide as much information as you can. When you provide full and accurate information in your requests, it helps us direct your requests to the right team and might reduce the time needed to respond to or resolve your request.


When you report an issue with P0 priority, our on-call technical experts are paged. Please only select the P0 priority for platform-wide issues without any workaround.

If you’re a new user, you will receive an email invitation to set up an Enterprise Service Desk account. For more information, see Set up an Enterprise Service Desk account. If you did not receive an invitation, contact your Instacart representative.