Instacart Enterprise Technical Support

The Instacart Enterprise Technical Support team supports Instacart's enterprise customers. Enterprise customers are retailers and advertisers who use Instacart Platform technologies in their e-commerce solutions. The Instacart Enterprise Technical Support team handles technical concerns, tasks, questions, and feedback about Instacart Platform technologies.

The team supports the following Instacart Platform products:

Instacart Storefront
Instacart Storefront Pro
Instacart Platform Portal
Instacart Ads (Ads Manager API/UI)
Carrot Ads (publisher/retailer)
Catalog
Connect API
In-store Associate App
Caper

If you don't see the product you need help with, you can still submit a request and we will forward it to the correct team within Instacart.

tip

Stay informed about ongoing incidents and upcoming maintenance events by visiting the Instacart Platform Status page.