Event callback

In addition to the Fulfillment API event callbacks, the Post-checkout API sends a callback to your retailer site when a customer message needs to be sent to the shopper. To enable the callback, contact your Instacart representative.

Chat message created

This event occurs when a chat message is created.

{
  "event_id": 1368,
  "event_name": "chat_message_created",
  "event_timestamp": "2021-09-23T00:33:09Z",
  "event_metadata": {
    "topic_id": "101"
  }
}