Pickup flow

When an order is ready for pick up, an order status page shows the Ready for pickup status. This page includes the order status, list of items, pickup time slot, store address, and a link to the pickup instructions.

For curbside pickup orders, customers can provide vehicle details, enable location sharing, and indicate that they're at the store. If location sharing is enabled, the store location is automatically notified when the customer arrives.

Customers can also share their pickup order with a delegate who picks up the order on their behalf. For more information, see Pickup delegate.

Example journey

The curbside pickup flow starts with a ready-for-pickup notification and ends when the customer receives their order.

1. The customer receives a notification that the order is ready.

   The order status changes to Ready for pickup.

2. (Optional) The customer generates a link from the delegate card on their order status page and shares it with a delegate who will pick up the order on their behalf. The delegate opens the link to access the order tracking page.

3. The customer or delegate views the pickup instructions.

4. The customer or delegate provides vehicle details and enables location sharing.

5. The customer or delegate drives to the store and parks in the designated pickup spot.

6. The store is automatically notified when the customer or delegate arrives.

7. The storefront assigns a store associate to run the order to the customer or delegate's vehicle.

8. The runner verifies the order and brings the ordered items out to the customer or delegate.

9. The customer or delegate receives the order.

   The order status changes to Order complete.