After fulfillment

Shortly after the customer receives their order, a reconciliation process runs to ensure that the payment methods are charged correctly for the final order total. They receive their finalized receipt by email. For more information about the reconciliation process that runs, see Payments and reconciliations.

Customers can rate the order, adjust their tip (if applicable), and report any issues to Instacart Customer Experience.

The completed order is added to the Order History page and the items are added to the customer's Buy it again collection.