After fulfillment
Shortly after the customer receives their order, a reconciliation process runs to ensure that the payment methods are charged correctly for the final order total. Customers receive their finalized receipt by email. Customers can rate the order, adjust their tip (if applicable), and report any issues to Instacart Customer Experience.
Receipts
Electronic receipts show customers their itemized purchases, discounts, taxes, tips, and payment details.
Order rating and tipping
Customers can rate their delivery and adjust delivery tips after fulfillment.
Drop-off location
The shopper's GPS-pinned delivery spot on a mini map for unattended deliveries.
Order issues
Customers can report missing, wrong, or damaged items.