Drop-off location

For unattended deliveries, customers can view the exact drop-off location of their order. A mini map thumbnail appears on the order status page, pinned to the shopper's GPS location at the time the delivery photo was taken. Customers can tap the map to expand it and zoom in or out to understand where their order was left.

The map is only displayed when the GPS accuracy of the shopper's device is 15 meters or better at the time the delivery photo is taken.

When a customer reports a wrong order or missing order, the drop-off map and delivery photo also appear in the issue reporting flow. If the report is within 20 minutes of when the order was delivered, the customer is prompted to contact their shopper via chat before being routed to Instacart Customer Experience.