Prohibited products

Instacart reserves the right to refuse to fulfill certain types of products. If you include any of these prohibited products in your catalog, they're not displayed on your storefront for customers to purchase.

Products might be prohibited for the following reasons:

• Health or safety risk to customers or shoppers, such as weapons
• Legal restrictions, such as products containing controlled substances
• Fraud risk, such as gambling products
• Size, weight, or price (retailer-defined)

note

The list of prohibited products varies by locale and is subject to change without notice. For the most up-to-date information about prohibited products, contact your Instacart representative.

The following are examples of prohibited items that aren't available for fulfillment:

• Donations
• Drugs containing controlled substances, such as pseudoephedrine (US retailers), opioids, and methamphetamine
• Dry ice
• Fireworks and sparklers
• Gift cards
• Hazardous materials and chemicals
• Helium tanks
• Knives, including:
  • Pocket knives with auto-open blades
  • Hunting knives
• Lottery tickets, scratch cards, and scratch-off tickets
• Microsoft Office software
• Pet animals
• Postage stamps
• Rug Doctor machine rental
• Tobacco products, including e-cigarettes and vapes
• Weapons and weapon supplies, including:
  • Guns
  • Ammunition
  • Magazines
  • Gun safes and vaults