Partner pick

When you configure partner pick, your store associates can use the Instacart Shopper app to pick orders in the store and prepare them for delivery or pickup. The app provides store associates with tools to view and accept orders, communicate with customers, navigate stores, stage orders, and run pickup orders to customers or Instacart shoppers. Store associates can see an item list for each order, scan items, see customers’ pre-approved substitution preferences, and chat with customers in real time during picking. After an order is picked, they can be staged for either customer pickup or delivery by an Instacart shopper. For pickup, store associates also run the orders to the curbside pickup area to hand off to customers.

The following animation shows an example of the Instacart shopper app:

During onboarding, retailer associates have access to Shopper app training and help content. For more information on the Instacart Shopper app interface and releases, see Shopper App.

Accelerated checkout is an additional feature you can choose to enable to help your associates speed up the checkout process. For more information, see Accelerated checkout.

Configuration

To configure partner pick, contact your Instacart representative.

Management and monitoring

You can use Instacart Platform Portal to manage device accounts, schedule shopper shifts, and monitor in-store picking performance. For more information, see Pickup operations.