Contact support

Where to get help with catalog inventory files or catalog APIs depends on your launch phase and Instacart support agreement. Support channels can vary by retailer.

Use the following channels to get help:

• During the prepare to launch phase, contact your Instacart representative. This is typically your onboarding or implementation manager.
• During the post launch phase, contact Instacart Enterprise Technical Support by submitting a request through the Enterprise Service Desk. Selecting the issue type and priority helps route your request to the right team. If your support agreement doesn't include Enterprise Technical Support, contact your Instacart representative.

If you're not yet an Instacart retailer but would like more information, see Instacart Enterprise.