Troubleshooting
Use this section to diagnose and resolve common issues with product content that isn't displaying as expected on Instacart. Most display problems fall into a small set of root causes related to source prioritization, retailer configuration, or submission status.
General content FAQs
Use this section to troubleshoot issues with product content such as incorrect attributes, missing information, or content that isn't displaying as expected. Problems are often related to preferred CSP configuration, a rejected CSP submission, retailer-level overrides, or a delay in content processing. If standard troubleshooting doesn't resolve the issue, this section also covers how to request further investigation.
Image FAQs
Use this section to troubleshoot missing images, incorrect images, or images that display correctly at some retailers but not others. Image display problems are often related to source prioritization—images can come from the retailer, a CSP, or the product library in Ads Manager. Identifying the right fix starts with determining which source is currently taking priority for the affected product.
Core attribute FAQs
Use this section to troubleshoot issues with core product attributes such as brand name, product title, size, and description. Attribute display problems are often related to source prioritization, a pending CSP submission, or retailer-level overrides.
Availability FAQs
Use this section to troubleshoot situations where a product is not appearing as expected—for example, when a product is available on a retailer's shelf or website but cannot be found on Instacart Marketplace. Availability issues are often related to how a product's UPC is set up in a retailer's inventory file or Instacart dashboard. In most cases, the cause is unrelated to product content.